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1 (866) 353-0436

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Frequently Asked Questions

Please read these frequently asked questions before sending us a message.

What are the delivery charges?

We charge a flat shipping fee of $10 per order. This fee is waived when we run free shipping promotions or with an order of $150 or more. If you need a faster shipping option, please Contact Us to purchase upgraded shipping.

Which carriers do y'all use?

We use both FedEx and FedEx Smartpost to ship our packages to customers. Furthermore, customers may track their order through the My Account page or through the tracking email sent to each customer.

How long will delivery take?

Delivery depends on carrier and the customer’s location and orders usually ship same business day. Orders normally take 3-5 business days to arrive at their destination.

How can I pay for my order?

We accept all major credit cards as well as PayPal. We can process credit cards through our secure servers or you can use Paypal’s secure servers to process your credit card. At this time we do not accept check or COD.

Is ordering online secure? How do you protect my data?

Yes all of your information is very secure when you use our online web store. We do not share any of your information with anyone. Your payment information is processed through a secure credit card processor. Your credit card information is not stored on our systems and we actively monitor our website using up to date security measures.

What exactly happens after I place my order?

A confirmation email is immediately sent out after each order is placed. Once the order is shipped you will receive another email with detailed tracking information.

What is the corporate address?

Corporate Address

4650 South Pinemont Dr., Ste. 128
Houston, TX 77041 Email: admin@rtcgallery.com
Outlet country is United States